Privacy Policy

Privacy Policy — Ambi Support

Last Updated: September 30, 2026

Welcome to Ambi Support (accessible at ambisupport.com). Your privacy is of paramount importance to us. This Privacy Policy documents the types of information collected, stored, and utilized by Ambi Support, and outlines how we protect your personal and technical data in accordance with applicable global data privacy regulations and Google Publisher Policies.

1. Information We Collect

When you visit or interact with Ambi Support, we may collect the following categories of information:

• Log Files & Technical Identifiers: Like standard web platforms, our servers automatically record log files containing your Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and click counts. These logs are used solely to analyze technical performance, administer the site, prevent malicious bot attacks, and ensure platform security.
• Voluntary Form Submissions: When you submit a request through our Request Firmware portal or contact us for paid technician assistance, we collect information you voluntarily provide, such as your TV brand, model number, motherboard part number, screen photos, email address, or WhatsApp contact number.
• Device & Hardware Diagnostics: Hardware identification codes submitted by technicians (e.g. motherboard silkscreen numbers, T-Con part numbers, and panel IDs) are indexed to improve our open-access technical cross-reference repository.

2. Cookies, Web Beacons & Third-Party Advertising (Google AdSense)

Ambi Support uses cookies to store information about visitor preferences, record user-specific information on pages accessed, and customize content based on browser technical characteristics.

Google AdSense & DoubleClick Cookies:

• Third-Party Vendors: Third-party vendors, including Google, use cookies to serve advertisements on Ambi Support based on a user’s prior visits to this website or other websites across the Internet.
• Advertising Cookies: Google’s use of advertising cookies enables it and its partners to serve relevant advertisements to our visitors based on their browsing history on Ambi Support and other web properties.
• Personalized Advertising Opt-Out: Users may opt out of personalized advertising by visiting Google Ads Settings. Alternatively, you may opt out of a third-party vendor’s use of cookies for personalized advertising by visiting www.aboutads.info.

3. How We Use Your Information

We use the data collected strictly for legitimate technical and service purposes, including:

• Operating, maintaining, and improving our Smart TV firmware database and troubleshooting documentation.
• Fulfilling technician firmware requests and providing verified motherboard cross-references.
• Communicating regarding one-on-one WhatsApp technician support consultations.
• Preventing fraudulent access, brute-force downloads, and denial-of-service attempts.

4. Information Sharing & Third Parties

Ambi Support does not sell, rent, trade, or lease your personal identification information to third parties. We may disclose technical or server log data only when strictly required by law, subpoena, or to protect the safety, security, and integrity of our systems.

5. Data Security & Retention

We employ robust electronic and managerial measures to safeguard user data. User-uploaded chassis photos and firmware requests are stored in secure directories with strict access permissions. Data is retained only as long as necessary to fulfill technical support requests and maintain workshop documentation.

6. User Data Rights

Depending on your location, you may have statutory rights under data protection laws (such as GDPR, CCPA/CPRA, and India’s Digital Personal Data Protection Act), including the right to request access to, correction of, or permanent erasure of any personal information we maintain. To exercise any of these rights, contact us at privacy@ambisupport.com.

7. Contacting Our Data Controller

If you have any questions or require additional information regarding our Privacy Policy, please reach out to us:

• Email: privacy@ambisupport.com
• Helpline & WhatsApp: +91 79003 01435
• Postal Location: Ambi Support Technical Services, Uttar Pradesh, India